Stripe

Automatically apply Stripe coupons, credits, or trial extensions as rewards.

Note: The Stripe integration is only available to users on a LoyaltySurf paid plan.

How to Set Up

You must first select a default currency for your LoyaltySurf campaign in order to use Stripe. Your default currency determines whether Stripe coupons, credits, or trial extensions can be applied to your Stripe customers or subscriptions. For example, if your default currency is USD, then the coupon, credit, or trial extension you set up can only be redeemed for Stripe customers or subscriptions using USD.

Step 1: In Campaign Editor > 4. Options > Integrations, click the Connect to Stripe button.

Step 2: Once connected, press the 'Connect A Reward' button and select your reward.

Step 3: Click on either coupon, credit, or trial extension. If 'Coupon' is selected, enter the details of the coupon, including the name, type, and discount. You can also click Show advanced coupon settings to view more customization settings.

Note: By default, coupons are recommended. However, if you want rewards to be stackable (e.g., $10 off for every loyalty action), you will want to use credits.

If 'Credit' is selected, enter the credit description and amount applied to the customer's promotional credits every time this reward is unlocked.

If 'Trial extension' is selected, specify the number of days to extend the trial period.

Step 4: After clicking Save, a Stripe coupon or credit will be applied to the Stripe customer or subscription linked to the LoyaltySurf participant's email address whenever they unlock a reward. Please note that the trial extension is only applicable to a subscription.

Test Mode

Our Stripe integration comes with a test mode that allows you to test coupons, credits, and trial extensions. When you toggle Test Mode on, LoyaltySurf will only apply coupons, credits, and trial extensions to your Stripe account in test mode.

To enable test mode, toggle the Test Mode switch at the bottom-right, then connect a reward(s).

Please note that the rewards you connect to while Test Mode is enabled are completely separate from those you connect to in live mode. For more details on Stripe Testing, see here.

Important note: When you go live with your campaign, please make sure to switch back to live mode.

Troubleshooting Tips

• Only companies based in the following 135+ countries can use the Stripe coupons integration.

• If you have manual reward approval enabled for your campaign: Stripe coupons, credits, and trial extensions will only be issued to the winner(s) after you approve the reward.

• When testing out the Stripe integration, make sure to view participants' activity logs for details that can help you troubleshoot any issues.